Terms & Conditions

Company Information

The Tinderbox Woodburning Stoves & Fireplaces Ltd

Company Registration Number: 8972908 (England and Wales)

Registered Office: 45 Bartholomew Street, Newbury, Berkshire, RG14 5QA
Business Address, Workshop, Showroom, and Office: Unit 7B Riddings Farm, Goose Hill, Headley RG19 8AU

VAT Number: 407 8451 89

Definitions and Interpretations

“The Tinderbox” refers to The Tinderbox Woodburning Stoves & Fireplaces Ltd.

“Customer” means the person or company so described in the quotation/order.

“Conditions” means the standard terms and conditions as set out in this document and (unless the context otherwise requires) includes any or special terms and conditions agreed in writing between The Tinderbox and the customer.

“Specification” includes any plans, drawings, data, or other technical requirements or information agreed upon.

“Installation Information” The information supplied by The Tinderbox for each accepted quotation, to be read and agreed by the customer before the deposit is paid.

“Contract” means the agreed terms as set out in the agreed quotation and correspondence of the sale and supply of the goods and/or services subject to these conditions.

“Goods” means the goods (including any instalment of the Goods or any part of them) described in the order/quotation/specifications.

“Order” means any written quotation of The Tinderbox which is accepted by the customer, or any written order of the customer which is accepted by The Tinderbox for the supply of goods or services.

“Price” means the price of the Goods and/or Services as set out in the agreed quotation/specifications.

“Supplier” refers to the manufacturer/wholesaler used by The Tinderbox to supply goods to the customer.

“Works” means the goods and services supplied as agreed in the accepted quotation/order.

Confirmation and Specification of Goods and Services

Confirmation of Goods and Services

The Contract will only come into existence between you and The Tinderbox when a quotation has been accepted, the Installation Information has been read and agreed, and a deposit has been paid. Payment of a deposit against an order by you is deemed to represent acceptance of both the order and these Terms & Conditions. No contract exists between the customer and The Tinderbox until a deposit has been paid against an agreed order. The balance due on the order is required on completion of the work.

Wood and Other Natural Goods

Where any Goods consist of stone, granite, slate, wood, or other natural products, variations in the color and appearance between different items (and any samples shown to you) may occur as a result of the natural characteristics of such materials. You acknowledge that such variations do not constitute a breach of these Terms by The Tinderbox, and natural flaws, such as fissures, pitting, color variation, and markings in granite and stone, along with knots and splits and color changes of wood supplied will not be accepted by The Tinderbox as defects and do not justify rejection by you. The decision of the supplier to The Tinderbox in questions raised by the customer will be final, and The Tinderbox will not be held responsible for the final decision.

Changes to the Quotation/Specification

If the customer requests any change to the specification specified by The Tinderbox on the order/quotation (the “Specification”) after the date of entry into the Contract (for example, you add items/services to the existing order for The Tinderbox to provide and install), then such change shall only be binding if accepted by The Tinderbox in writing and The Tinderbox’s agreement may be subject to you paying an increased price for the goods and services as notified to you by The Tinderbox.

Price, Deposit, Payment, Ownership

Price

Prices offered are subject to fluctuations in the availability, quality, and cost of raw materials. The Tinderbox can, upon giving you notice, vary any prices offered. The quotation provided to the customer will be valid for 10 working days from the date on the quotation.

Deposit and Installation Information

Unless otherwise agreed in writing, all orders require an initial advance deposit as set out by The Tinderbox. The remaining balance must be paid on completion of the works. The Installation Information supplied by The Tinderbox for each accepted quotation is to be read and agreed by the customer before the deposit is paid. Paying the deposit confirms the installation information has been read and agreed to unless the customer informs The Tinderbox to the contrary in advance of the deposit payment. Any adjustments by the customer must be agreed by The Tinderbox before the contract can proceed regardless of the deposit being paid.

Ownership

All goods supplied by The Tinderbox remain the property of The Tinderbox until your account has been paid in full.

VAT

Prices are stated exclusive of VAT. The Tinderbox shall be entitled to adjust the price payable by you to reflect any subsequent changes to the rate of VAT or special VAT circumstances.

Payment

Payment is due on completion of the agreed works as set out in the quotation/order. Additional goods and services added after the initial deposit was paid on the agreed quotation by the customer will not delay payment on the initial agreed works/quotation being completed. Payment can be made by cash, cheque, or BACS (The Tinderbox bank details will be supplied on request of payment), all cash payments must include the VAT amount. The Tinderbox will not accept card payments.

Late Payments

If the Customer fails to pay any amount owed to The Tinderbox under these Terms, then The Tinderbox may suspend without liability further deliveries of any Goods and/or services until the customer has paid all overdue amounts. In addition, The Tinderbox may claim interest on any late payment calculated on a daily basis at 7% above the Bank of England base lending rate.

Image Usage

All images on this website are protected by copyright and may not be copied, reproduced, or used for any purpose without the explicit permission of The Tinderbox Woodburning Stoves and Fireplaces Ltd or the respective owners. We reserve the right to use images taken during installations on our website and promotional materials. However, no personal information, including customer names or addresses, will be associated with these images.